Terms & Conditions

These terms regulate all users of roseoverdose.com. They will be valid for all your future transactions with ROSEOVERDOSE and visits to roseoverdose.com. These conditions regulate the sales of our products by roseoverdose.com to private individuals. This website is destined exclusively to private individuals. The conditions of sales mentioned hereafter concern only roseoverdose.com and are not related to any other conditions as for as those which are applied in stores. ROSEOVERDOSE reserves the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.  

Disclaimer

We do not guarantee that all the items available at the roseoverdose.com online shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you by e-mail. ROSEOVERDOSE cannot warrant that the content of roseoverdose.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. ROSEOVERDOSE may at any time change the content of the site and the items available in the product range. Though we strive to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled. Part of the services mediated through roseoverdose.com are performed and concerned for by outside organizations. In situations where ROSEOVERDOSE acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. ROSEOVERDOSE cannot be held responsible for any damage caused from using the site or not being able to use the site. ROSEOVERDOSE cannot guarantee a problem-free, uninterrupted and secure access to the web site.

Trade Marks

Our trade marks include (amongst others) the ROSEOVERDOSE name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

Privacy Policy

All personal information saved at www.roseoverdose.com will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to ROSEOVERDOSE. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to our web shop, you can choose not to receive information from ROSEOVERDOSE. If you wish to end your subscription to information from us, send an email to roseaddict@roseoverdose.com stating your email address and a short description of the matter. You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to roseaddict@roseoverdose.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. All customers paying by card are subject to validation checks by Moneybookers.com. ROSEOVERDOSE makes the reservation to delay any order if we suspect a further security control is needed.

Security

The ROSEOVERDOSE webstore uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. You can recognise the part of the site that make use of SSL by checking your browser address bar, where the roseoverdose.com address starts with https:// instead of http://. This SSL encryption to process data from and to the site in a secure way is only used on parts of the store where this is rendered necessary, where information about your account is being transferred.

Cookies

Roseoverdose.com uses cookies in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes. You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if you disallow cookies.

Prices and Payments

We accept payments by Visa, MasterCard, Maestro, PayPal and bank transfers. Any shipping costs will be added to your order. Please view Shipping in the section FAQ for shipping charges. Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. On orders to countries outside of the EU, we cannot predict what your particular charges may be. You must render these additional charges in order for your package to clear customs. Please contact your local customs office for more information.

Exchanges and Returns

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. The ROSEOVERDOSE webstore cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to ROSEOVERDOSE. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser. Note that additional duties and/or taxes will not be refunded. Neither will the original shipping costs for delivering your order. VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery. Exchanges and returns can only be made as described in ROSEOVERDOSE webstore's instructions, which will be e-mailed to you in such case. Items cannot be exchanged or refunded at other stores than the webstore.

Delay of Delivery

ROSEOVERDOSE aims to deliver all orders within the stated delivery time. If the delivery has not taken place within 30 days of payment, the customer has the right to cancel the order free of charge and is entitled to a full refund including shipping costs.

Please contact: roseaddict@roseoverdose.com if you wish to request a refund and to solve any other issues regarding a delay of delivery. 

Customs

ROSEOVERDOSE products may contain ingredients that cannot be imported into some countries. Please check with your local customs. ROSEOVERDOSE will NEVER be held responsible for import-issues that arise from placing an order in our webstore.

Violations of Rules

ROSEOVERDOSE reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

Force Majeure

In case of Force Majeure, ROSEOVERDOSE's obligations are procrastinated. The contract between you and ROSEOVERDOSE can in such cases be partially or fully terminated by yourself or by ROSEOVERDOSE. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. ROSEOVERDOSE will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

Governing Law

These terms and conditions are construed in accordance with Bulgarian law and you agree that the Bulgarian courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from the laws in Bulgaria and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website and the ordering of products on it.

SOFIA,BULGARIA, 13.04.2018
ROSEOVERDOSE WEBSTORE
roseaddict@roseoverdose.com